The mobile application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account.
It is important for you to understand that:
Some examples of information your app will request access to are:
Location data is saved within Mobile Banking to be re-accessed by the customer when they want to review branches and ATMs they have visited previously. This data is retained for 13 months.
Mobile Banking accesses your customer’s Contact List only for Zelle™ Services. Customers must manually add the option to allow the use of Contacts for Zelle payments. If Contact information is used to create a payee, Zelle keeps the payee information for as long as the customer is an active Mobile Banking customer.
Photos of checks a customer has deposited using Mobile Banking’s Remote Deposit Capture feature are saved for 24 months following the image capture of the deposited check. Photos of receipts a customer has captured using their camera for the Digital Receipts feature of Mobile Banking are also saved for 24 months following the image capture of the receipt.
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
The application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.
Please contact Bank of Houston N.A. at 713-497-1515 regarding questions about the information included in this Mobile Privacy Disclosure or questions about this application.